Refund Policy

(Revised September 2017)

Winter 2021 semester deadline

Monday 8 February 2021

All refunds

  • Original receipt and photo ID required for ALL REFUNDS.
  • Payment method of refund – same as purchase (card # must match)
  • All items must be in new condition, unused, and unmarked. All shrink-wrapped and packaged items must be in ORIGINAL UNOPENED package.
  • If a customer purchases an item but does not pick up the item for the length of the semester, the Bookstore reserves the right to integrate the item back into our inventory. During the semester, the Bookstore will make three attempts to contact the customer via email and phone as a courtesy and reminder for purchase pick-up. If a refund is requested after the semester has ended, a restocking fee will be deducted from the refunded amount.

  • Web Order refunds can be dropped at the Bookstore or returned by mail. Please include a copy of your confirmation email in the package or a note with your name and order number. Once rec eived at the Bookstore, refunds are processed to the credit card used for the online purchase within a few days. Refunds cannot be issued to your card in person at the cash register. 

Refundable items

Textbooks and all course-related materials

Textbooks may be returned for a full refund within a maximum of ten (10) working days from date of purchase, up until the “25% refund of tuition fees” drop date for each semester.


Please check the University Calendar for course-drop information and dates for each semester.

Materials for short courses (two weeks or less) are non-refundable.

Please note: Textbooks for the next semester are non-refundable if purchased before the end of final exams in the current semester.

All other books (local, medical, children’s, reference, etc.)

May be returned within three (3) working days of purchase with original receipt.

All other items (clothing, giftware, stationery, etc.)

May be returned within ten (10) working days of purchase with original receipt.

Non-refundable and final-sale items

Newspapers, greeting cards, laminated reference cards, sheet music, Medical Supplies, Lab Goggles, Yamaha Recorders, Earrings, Access Codes, Portals, eBooks and Digital products, Personal Response Systems (Clickers) and Circuit Boards, Gift Cards, Sale and Clearance Items

Please note: Computer & Special Merchandise Pre-Orders are subject to a cancellation fee and are non-refundable once the order is filled.

The final decision with respect to refunds will be at the discretion of the Manager, University Bookstore.